Outlook Leadership is the premier executive conference for convenience retail leaders, bringing together top decision-makers, innovators, and partners shaping the future of the industry. Each year, this invitation-only event delivers powerful insights, exclusive networking, and strategic collaboration that drive growth and innovation across convenience retail.
Aug 04, 2026 | 4:45 pm
Location: Marineland Ballroom 3
Experience, Emotion, and Engagement: The New Drivers of Convenience Retail
Today’s convenience consumers expect more than transaction speed and efficiency-they are looking to experience hospitality, emotional engagement, and joy through surprise and delight and elevated food services. These new repeat traffic drivers also create loyalty and strengthen brand connection.
Attendees will learn how these trends are reshaping customer expectations and leave with practical strategies for creating more meaningful customer experiences that encourage long-term loyalty and differentiate their brand in an increasingly competitive marketplace.
Andy House
Vice President of Imagine Studio, Creative Agency
Imagine
Terri Micklin
Senior Vice President Store Development, Facilities, and Retail Estate
7-Eleven